Farmington Utility Services

City Light and Water is dedicated to providing the highest achievable standard of public service to all who live, visit, and or work. Our staff provides exceptional customer service in assisting any questions or concerns you may have with your utility account. To establish or disconnect utilities, please contact our office or visit our online service. 

 VISIT US AT OUR NEW LOCATION AT 101 S JEFFERSON STREET IN FARMINGTON!

Contact Utility Office:

Office:  (573) 756-2620

Fax:       (573) 756-0612

citylightandwater@farmington-mo.gov

After hour emergencies only, please call (573) 327-8966.

Utility Office Hours.  Monday - Friday from  8:00 a.m. to 4:30 p.m. 

Our offices are closed on the following holidays:

• New Years Eve
• New Years Day
• Martin Luther King Jr Day
• Presidents Day
• Memorial Day
• July 4th
• Labor Day
• Veterans Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day

Forms of Payment:

Online: Online access to your account provides you with the option to pay a utility bill, review account information, utility consumption, and pay history. Online payments can be made using an e-check drafted from your bank account or with a credit or debit card that contains the Visa or Mastercard logo. To sign up for online payment, go to www.farmington-mo.gov, click on "Pay Utility Bill". Follow the instructions to register for a user profile. A copy of your bill will be needed to ensure proper entry of the account number and location. 

Auto Pay: Your bill amount is automatically debited from your bank account on the due date. For a more consistent withdrawal, it is recommended

that you sign up for budget billing in conjunction with auto pay. To register for auto pay to have the payment come out of your bank account automatically using Electronic Fund Transfers (EFT), download the form and return it to the Utility Billing Office. EFT Form

Mail: You may mail your check or money order payable to City Light and Water, 101 S Jefferson Street, Farmington, Mo 63640-1719.

Drop Box: You may place your check or money order (NO CASH) payment in the drop box which is located on the sidewalk next to our office at 101 S Jefferson Street in Farmington.

In Person: Our Offices our open Monday-Friday 8:00 a.m. to 4: 30p.m.,except for holidays.

Request for Service. To request your service be turned on, you may make an online request using the Request Utility Services online form or download and fill out the Request for Service form and return to the Utility Billing Office. Request for Service Form

Paperless Billing. To receive your monthly statement via email, please call (573)756-2620 or e-mail us at citylightandwater@farmington-mo.gov.

Primacy Fee: There are two fees which appear on your bill one time each year. These fees are titled on your bill as "Sewer Fee" and "Water Primacy Fee". These are annual fees that the City is required to collect and forward to the Department of Natural Resources.

Late Fee:  A late fee is assessed at a rate of 1.5% of any unpaid balance remaining after the bill due date.

Reconnection of Utilities: If your meter is disconnected for non-payment, reconnection fees of $50.00 during business hours or $100.00 after business hours and on weekends or holidays will be assessed. 

United Way Contributions: You may make contributions to the United Way of St. Francois County through your utility bill.

Need help paying your bill?

Energy Assistance:  You may qualify for energy assistance through East Missouri Action Agency. To apply, call (573) 431-5191 or go to eastmoaa.org.

Payment Agreement:  If you do not qualify for energy assistance, you may be eligible for a utility fee payment agreement to defer your payment past the normal due date. The Utility Fee Payment Agreement is intended to provide occasional assistance to customers and should not be relied upon a regular basis to manage your utility accounts. Contact our office at (573) 756-2620 for more information.

Do you think there is an error? If you believe there is an error with your bill, you must dispute the charge in writing, in person, or by telephone at least 24 hours prior to your disconnect date. The undisputed portion of the bill must be paid in full to avoid disconnection of services.

Lisa Stoltz

Utility Office Manager

City Light & Water

101 S Jefferson Street

Farmington, MO 63640

Phone: 573-756-2620 Extension: 1131

Fax: 573-756-0612

lstoltz@farmington-mo.gov