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Introducing an easier way to pay your utility bill. With our Automatic Bill Payment service, you can have your City Light and Water utility bill paid automatically from any participating Bank, Savings and Loan, or Credit Union account.

No more monthly trips to pay your bills in person.

Whether you’re away on a trip or sick at home, your City Light and Water utility bill will be paid and your credit protected.

No more embarrassments about forgetting to pay your bill.

With Automatic Bill Payment, you still keep control of your utility payments. You’ll continue to receive a monthly utility statement. Then on the statement due date, the payment will be deducted from your account. That’s plenty of time to review the statement and call our Customer Service Representative if you have any questions.

If there is a billing error, it will be handled in the normal way, with a credit adjustment on your next bill.

When you see “Auto Bank w/Draw – Do Not Pay!” on your bill, you’ll know our Automatic Bill Payment service is in effect. If later you decide to cancel Automatic Bill Payment, just send us a signed statement or letter requesting Automatic Bill Payment be canceled.

City Light & Water recommends that users of the Automatic Bill Pay also sign up for Budget Billing. With Budget Billing, the same amount will be deducted from your account each month. This amount will be periodically reviewed, and you will be notified of any changes.

To apply, simply fill out the Electronic Funds Transfer Application and submit to the Utility Department with a voided check (checking account) or deposit slip (savings account).

Question and Answers About Automatic Payments

Q: How will I know what amount is being taken out of my account?

A: You will receive a bill just as you do now. The deduction will also show on your bank statement. To simplify matters, we recommend you consider budget billing.

Q: What if there is a problem with my bill?

A: Call or write us as soon as you receive the bill. We will make any corrections before we send it to the bank for collection. This will be on a case-by-case basis. If the bill has already been sent to the bank, the correction will show on your next statement.

Q: Do I have to have an account at your bank to use this service and is there a charge?

A: No. Most banks, credit unions, savings and loans, and other financial institutions can participate in this program. There is no charge by us.

Q: What if I don’t have enough money in my account?

A: The payment is then treated as an insufficient check. You will be billed for the amount due plus the current insufficient fund charge and a late fee, if applicable.

Q: I want to close my current checking account. How do I stop the automatic deduction?

A: Our office will need a 30-day written notification from the customer when a closed checking account is involved. If our office is not notified and the payment is processed on a closed account, the payment will be treated as an insufficient check. You will be billed for the amount due plus the current insufficient fund charge and a late fee, if applicable.

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